• Maintain a detailed understanding of products and services and assist customers with questions
• Assist customers as needed with setting up and navigating programs or software associated with a product or service
• Respond and resolve customer queries and complaints in a timely and accurate way, via phone, email, online meetings, or chat and keep detailed records
• Follow up with customers to ensure issues are resolved
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Continually identify work-process improvement
• Perform clerical and administrative duties as needed
• Assist in creating support videos and other informational tools (such as responses to frequently asked questions) about ADI online resources for the Knowledge Base.
• Enroll customers in online platforms (such as the ADI Learning Hub)
• Responding to customer needs through the chat-based support tool for teachers in the ADI Learning Hub

• High School Diploma

• Positive, flexible, and friendly

• Proficient with Microsoft Office (including Word, Excel, PowerPoint)
• Excellent oral and written communication skills
• Professional appearance and attitude at all times.
• Patience when handling tough cases
• Ability to stay organized and prioritize tasks
• Knowledge of customer service practices
• Technical aptitude and ability to learn software programs
• Ability to provide exceptional customer service
• Excellent communication and problem-solving skills

Time Commitment

Full-time

Location

Austin, TX (in office, not negotiable)

Compensation: Commensurate with experience

Benefits:

• Health Insurance Reimbursement Plan
• Paid Time Off
• Paid Holidays

Send the following to: jobs@argumentdriveninquiry.com

• A cover letter that outlines how you meet the minimum qualifications of the position.
• Resume