Customer Success Assistant

We are looking for an enthusiastic, customer-focused Customer Success Assistant to join our close-knit, goals-driven, and highly collaborative company. We are looking for someone to undertake a variety of customer-service-focused tasks to support districts, teachers, and students.

Key Responsibilities

  • Maintain a detailed understanding of products and services and assist customers with questions
  • Assist customers as needed with setting up and navigating programs or software associated with a product or service
  • Respond and resolve customer queries and complaints in a timely and accurate way, via phone, email, online meetings, or chat and keep detailed records
  • Follow up with customers to ensure issues are resolved
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Continually identify work-process improvement
  • Perform clerical and administrative duties as needed
  • Assist in creating support videos and other informational tools (such as responses to frequently asked questions) about ADI online resources for the Knowledge Base.
  • Enroll customers in online platforms (such as the ADI Learning Hub)
  • Responding to customer needs through the chat-based support tool for teachers in the ADI Learning Hub

Minimum Qualifications

  • High School Diploma

  • Positive, flexible, and friendly

  • Proficient with Microsoft Office (including Word, Excel, PowerPoint)
  • Excellent oral and written communication skills
  • Professional appearance and attitude at all times.
  • Patience when handling tough cases
  • Ability to stay organized and prioritize tasks
  • Knowledge of customer service practices
  • Technical aptitude and ability to learn software programs
  • Ability to provide exceptional customer service
  • Excellent communication and problem-solving skills

Other Information about the Position

Time Commitment



Austin, TX (in office, not negotiable)

Benefits & Compensation

Compensation: Commensurate with experience


  • Health Insurance Reimbursement Plan
  • Paid Time Off
  • Paid Holidays

To Apply

Send the following to:

  • A cover letter that outlines how you meet the minimum qualifications of the position.
  • Resume